Using the help center on Microsoft Teams

[岩永岳浩]

Hello

I would like to display the help center in Microsoft Teams using JIRA Service Management . Are there any apps you recommend?

As for the usage background, I would like to allow customers to create tickets in Teams and also to be able to view the tickets they have created.

Currently, we are considering two apps that we found on the marketplace: "HelpDesk+" and "Microsoft Teams for Jira & JSM - Smart Connect."

Detailed link

・HelpDesk+ for Microsoft Teams | Atlassian Marketplace

・Microsoft Teams for Jira & JSM - Smart Connect | Atlassian Marketplace

If there is any other app or method, please let me know.

[Patrick Schüßler _yasoon_]

Hello @岩永岳浩 

Welcome to the community! One of the apps you're considering (Microsoft Teams for Jira & JSM) is developed by yasoon, the company I work for.

Let me highlight some main features for you:

• Customers can raise support tickets in Microsoft Teams via service desk integration

• Service agents can chat with customers from within the Jira ticket via Microsoft Teams

• Service agents can triage requests in Microsoft Teams channels from within the Jira ticket

In general, you can trial Atlassian Marketplace apps for free for 30 days. If you want to talk about your use case further, we’re happy to give you a demo.

Thank you,
Patrick

[Dave Mathijs]

Hi @Patrick Schüßler _yasoon_ Can customers search for troubleshooting and how-to articles in the Help Center directly from Teams with your app?

[Patrick Schüßler _yasoon_]

Hi @Dave Mathijs 
Great question. Yes, it's possible to search for Confluence knowledge base articles, which are connected to the help center.

[岩永岳浩]

@Patrick Schüßler _yasoon_ 

Hi,Patrick

Let me ask you one question. This app can't raise tickets from the Teams channel, right?

[Patrick Schüßler _yasoon_]

Hi @岩永岳浩 
you aren't able to integrate the service desk within a Microsoft Teams channel but agents could turn messages within a channel into tickets: Create new Jira issues in MS Teams (yasoon.com)

[Dave Mathijs]

Hi @岩永岳浩 welcome to the Atlassian Community!

Interesting question you have, hence I'm following this thread.

I haven't had the chance to try out either of the mentioned apps yet.