Using mermaid charts to create intent for Virtual Service Agent

Steve Rees
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January 30, 2025

Mermaid Charts are similar to conversation flows, however our engineers are not JSM users, but they will provide the source data that will be used to build intent.

If they were able to document in the form of MermaidCharts, and then the Intent Conversation flows could be imported/converted it would be a resource saver in creating Intent.

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