Using a Drop Down to Select a Form on the Portal

andy.pawl
Contributor
July 8, 2024

We have downloaded Dynamic Forms and are looking to use them in a way that Atlassian Support does here - 

https://support.atlassian.com/

I see in this video that they may be using a combination of Portal Groups and Forms to drive this functionality. Is that a correct assumption?

Feature is at 1:58 minutes in.

https://www.youtube.com/watch?v=A-rLFdXk8UE

Thanks a ton!

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Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 8, 2024

@andy.pawl -

Need clarification from you on this ask.

First - Dynamic Forms seems to be a third party add-on, so it has it is not directly related to the Youtube video.

In the video, it is just using the out of the box functionality of JSM product, where one can create/manage the Request Type form setup, and then group one's request type(s) into different portal groups (i.t. grouping all related request forms to assist your customers to navigate via the portal UI to discover the appropriate form for issue submission).

You don't need a third party add-on to conduct the the process displayed in the video.  Secondly, you can also just use the "FORMs" component (also out of the box) for your project, and set it up to incorporate them into your Request Type forms configuration.

Hope this helps.

Best, Joseph Chung Yin

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 8, 2024

@andy.pawl -

Unfortunately, "Contact us about" is not something that one can configured based on what you are asking about in my experiences/knowledges.  It is because at the time when customer access the page, there is nothing they put in or captured.

Please note - you can control the visibility of your JSM project(s) via Customers Permission configuration, so one has to be called out from the project, then he/she will see the portal groups customized for the specific project.

Hope this makes sense and helps.

Best, Joseph Chung Yin

andy.pawl
Contributor
July 8, 2024

Thanks all for your responses!

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andy.pawl
Contributor
July 8, 2024

Okay I managed to figure this out - as expected, with Portal Groups. That being said, Is there a way to have the "Contact us about" field initially show as blanked until the user selects a value?

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