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Using Smart Values on Components List


I am trying to create an automation rule to create subtasks for a New Hire/Onboarding parent ticket.  I want them to be able to enter the components and it create a sub-task for each component they need access.  

It works great but I can't figure out how to get it to display just the name of the individual components for each sub-task.  When I use {{}}, it shows the full list of components on each sub-task.  The output I am trying to get is if they enter "SystemA" and "System B", it creates two sub-task and the summary for the first is SystemA and the summary for the second sub-task is SystemB.  I am getting two sub-tasks with summary "SystemA, SystemB"

1 answer

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Answer accepted
Ivan Lima Community Leader Dec 06, 2021

Hi @Lacey Griffith, you can configure the following:

  1. When: issue created (or any other trigger)
  2. New branch > Advanced branching
    1. Smart value: {{}}
    2. Variable name: ComponentName (it can be any other name you come up with)
  3. Then: Create a new Sub-task > Add fields
    1. Summary: {{ComponentName}}

I hope that helps.

Ivan Lima Community Leader Dec 06, 2021

I forgot to mention that if you set another variable name in 2.2, you need to use the same in 3.1.

Thanks Ivan!!!  That was exactly what I needed.  I just had to add the ".name" in the smart value field.  

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