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Using Automation To Attach A Form Does Not Work

Ray Tran March 7, 2024

In Service Management, I have an automation that creates sub-tasks based on a field value and then attaches a form to it. The audit log says that the form attachment worked, but the form is not shown in the ticket when I open it. Please advise.

2 answers

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Ray Tran March 8, 2024

I was able to figure this out. I used a branch rule / related issues, selected the Sub-tasks, and attached the form. The automation was trying to attach the form based on my sub-task issue type condition so it did not work since the parent issue is not a sub-task.

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Ray Tran March 7, 2024

By the way, I'm able to attach the form using the manually triggered automation. I think there is a carriage before the horse situation. It's unable to attach the form because the ticket wasn't been created yet.

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