Using Automation To Attach A Form Does Not Work

Ray Tran
Contributor
March 7, 2024

In Service Management, I have an automation that creates sub-tasks based on a field value and then attaches a form to it. The audit log says that the form attachment worked, but the form is not shown in the ticket when I open it. Please advise.

2 answers

0 votes
Ray Tran
Contributor
March 8, 2024

I was able to figure this out. I used a branch rule / related issues, selected the Sub-tasks, and attached the form. The automation was trying to attach the form based on my sub-task issue type condition so it did not work since the parent issue is not a sub-task.

0 votes
Ray Tran
Contributor
March 7, 2024

By the way, I'm able to attach the form using the manually triggered automation. I think there is a carriage before the horse situation. It's unable to attach the form because the ticket wasn't been created yet.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events