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Users for other JIRA accounts

We have our own JIRA Service Desk site. We also use the system for change request management. We are working with a 3rd Party for software development who use JIRA. They have given 2 user IDs for our use, however, we need 5 accounts. What do we need to purchase as userids for this access. Also with the 3rd Party we would like to have one account where they can have access to our change request system.

Any ideas?


I am think about confluence as well for people in our organisation for documentation, Wikkis, FAQ, short video. Do I need to purchase user accounts for the whole organisation?



1 answer

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Answer accepted
Dirk Ronsmans Community Leader Sep 23, 2020

Hi @Bharat Parmar ,

So we got 3 questions here:

1) The 3rd party developer on who's environment you have access, currently 2 accounts you need 5. Are those customer accounts or internal users?

If they are customers you just need to ask them to create more for you as there is no additional cost for a customer.

If they are internal accounts well that depends on their license and they might charge you if they need to upgrade to a new tier.


2) If they require access to your system that would then be as a internal user or as a customer?

Same thing here, if they only need to report changes and follow up on them (as a customer) then you can invite them to your system through the customers section on your project. If they need to really work on them then they require an internal account and you need to assign the product access to them (costing you one licensed user). You could do that under a generic email address if they like.


3) Confluence: Confluence is a completely separate product from JIRA (which can be linked). You will need to purchase an instance and see how many users you require for that instance. If all users need to be able to log in they will require an account and thus a license. You could open it up publicly too but that depends whether you want just anybody to view your articles.


Hope that explains it a bit, not a lot of information to go on but perhaps if you elaborate a bit in your 3 questions we can give you some more detailed information.

Thanks Dirk. I think going through your questions, it would be better to get JIRA and migrate all the tickets to us and therefore the 3rd party developer can use our account.


thanks for the feedback.

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