User "Grant Access" option for deactivated users not available even though we have org admin access

[Abhishek L G]

Hello Team,

   We are facing an issue where when i try to re-activate the account which has been deactivated the "Grant access" button is going invisible and asking to contact the admin.

I have gone through the document URL : https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/ but under Managed accounts>Verify Domain there are no verified domain.

Even though i have both Site and Org admin access i cannot grant access to the deactivated users can anyone help me with this query.

Regards,

Abhishek

[Teja · Accepted solution]

Hi @Abhishek L G 

Welcome to Atlassian Community!

Can you please click on user whom you want to reactivate as a org admin.

In the user profile, click on three dots at the top right corner and you will have a re-activate account option. once account is reactivated, you can give access to the product.

Let me know if you have any questions.

Thanks,

Tejaswini

[Abhishek L G]

Hi @Teja 

As you suggest to check with the 3dots also tried that but we didn't seen the reactivate option in their profile.

please check and confirm once.

[Teja]

Hi @Abhishek L G ,

please follow the steps to reactivate the account.

Thanks,

Tejaswini

[Abhishek L G]

Hello @Teja 

It's worked fine thanks for your support.

Thanks,
Abhishek

[Teja]

Hi @Abhishek L G 

Great to hear that worked. Kindly accept the answer if it helped.

Thanks,

Tejaswini