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User not receiving invitation email

Rodrigo Alvistur
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 26, 2023

In one project, there´s one user that doesn't receive the invitation mail. Other people with his same domain can access with no problem and create tickets. Is just this specific user, he already checked his spam folder. And I already resent the invite several times. 

He appears as active, but I can confirm he doesn't receive the mail: image.png

1 answer

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Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 26, 2023

Hi Rodrigo - Welcome to the Atlassian Community!

I would open a support ticket with Atlassian to see if your email address is getting blocked for some reason. 

https://support.atlassian.com/contact/#/

Rodrigo Alvistur
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 26, 2023

Thank you John! 

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 26, 2023

Happy to help. Let us know how it works out. 

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