User management includes JSM Agent and JSM Customer toggle, anyone know if this change is recent?

[Jehan Bhathena]

In the User management tab, it now includes JSM Agent and JSM Customer toggle, I'm quite sure this wasn't present before. Does anyone have more information about this? Is this something that has been there and I've stumbled on this accidently, or is this a new release feature?

[Trudy Claspill · Accepted solution]

Hello @Jehan Bhathena 

That change was announced in this article posted February 22 and updated March 13.

I did not find it listed in the weekly blog posts for updates.

[Jehan Bhathena]

@Trudy Claspill  thank u, That does clear the main question.

Although I do have a follow up question too 🙂.

Do we need to migrate our customers manually now? Since most of the existing "customers" In my domain cannot access the portal site without me adding the additional permission to their user.

[Trudy Claspill]

It appears you don't need to do anything initially.

According to the article I referenced:

"Existing users will continue to have the same JSM experience they have today. These changes are behind the scenes and simply regroup existing users into the “Customer” product access role."

I also got an email about it today (as it rolled out to my Organization) stating:

"What do I need to do?

There’s nothing for you to do right now. To prevent any interruptions to you or your customers, we assigned the new customer role to all existing users who had the none role for Jira Service Management."

If it has already rolled out to your organization, then it sounds like new internal users would need to be added to the role if you want them to have access to the portal.