User links in imported task

Tobias Remmers November 7, 2023

Hi I am trying to import new tasks via a csv file. I want to add a link to a user inside the description of the issue. 

I tried to use the 

[~username]

However no matter what I tried to replace "username" with I did not get a link

I tried:

  • firstname.lastname
  • Firstname Lastname
  • firstname.lastname@companyname.com (our emails)
  • User ID (something like this: 16316:jf498u43-3f4r-3cvf-f4v3-c3f4f4f43r)
  • User ID without : (something like this: 16316%3Ajf498u43-3f4r-3cvf-f4v3-c3f4f4f43r)

No matter what I got the same results I only got it to type out 
@[deleted] 
and it said the user could not be found.

What is it that am I missing here?

1 answer

0 votes
Marc - Devoteam
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November 7, 2023

Hi @Tobias Remmers 

Welcome to the community.

Are these people who you want to set customers or licensed Jira Agents?

Tobias Remmers November 7, 2023

They are not external customers, they are internal employees. 
I use my own account for testing the import pipe for now.
If I manually type @ and TOB my account appears as a suggestion and it creates the same account link that I try to create.

Tobias Remmers November 7, 2023

I also tried 

  • firstname.lastname@companyname.atlassian.net 

but that also gave the faulty link

Marc - Devoteam
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November 7, 2023

Hi @Tobias Remmers 

This will only work on CSV import on comments, this is the only option I have seen user mention work on.

I do suggest to raise an issue at Atlassian Support on the matter, or search the Atlassian public jira to see if there is a related issue.

Tobias Remmers November 7, 2023

Oh ok thank you I was reading about it in the documentation but did not realize it was comments only.

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