User added as a service desk customer cannot create ticket via email

Ajeetha Murugesan
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June 5, 2024

When one service desk customer tries to create a ticket via email, we get an error in Assist" Looks like someone tried to create an issue, but no request types are available across your team/enterprise. Please finish setup by adding at least one request type in a service project"

When I checked the logs under project settings>> email requests >> default email account

it shows an error for the user " You don't have access to this service project"

But the user is already added as a service desk customer. Any ideas?

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Brant Schroeder
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December 6, 2024

@Ajeetha Murugesan welcome to the Atlassian community 

If you do not have a request type associated with the email then the email will not be able to create issues.  Here is how to check.

https://support.atlassian.com/jira-service-management-cloud/docs/choose-suitable-request-type-for-connected-email-accounts/ 

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