Hello. Since our move to the Cloud, I've found that smart values for assignee and reporter both are rendering as "@user". How do I fix this? Thanks in advance!
Hi @Michael Aniskovich - could you please share a screenshot of where you are seeing @user instead of the expected smart values for assignee and reporter?
You're using Automation for Jira, and migrated your rules as well?
One significant difference between on-prem and Cloud is that user IDs are no longer usernames (like darryllee), but rather a unique/unguessable ID like 123456:55ffffff-d999-4ddd-bbbb-bf9999999c4f
This was done for GDPR compliance. There's an old announcement about it here:
And a bit more about it here, with regards to Automation:
Now that I read that, I'm wondering if perhaps you have some automations to send emails to {{reporter}} or {{reporter.name}}, and they're now saying things like:
Hi 557058:5aedf933-2312-40bc-b328-0c21314167f0, Please respond. Cheers Atlassian
Instead of:
Hi johns, Please respond. Cheers Atlassian
As that page mentions, one possible "fix" is to change that smart value to {{reporter.displayName}}.
Please let me know if this helps!
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