User Smart Values now show only as "@user"

[Michael Aniskovich]

Hello.  Since our move to the Cloud, I've found that smart values for assignee and reporter both are rendering as "@user".  How do I fix this?  Thanks in advance!

[Darryl Lee]

Hi @Michael Aniskovich - could you please share a screenshot of where you are seeing @user instead of the expected smart values for assignee and reporter?

You're using Automation for Jira, and migrated your rules as well?

One significant difference between on-prem and Cloud is that user IDs are no longer usernames (like darryllee), but rather a unique/unguessable ID like 123456:55ffffff-d999-4ddd-bbbb-bf9999999c4f

This was done for GDPR compliance. There's an old announcement about it here:

• Say goodbye to usernames in Atlassian Cloud 

And a bit more about it here, with regards to Automation:

• Convert usernames to account IDs 

Now that I read that, I'm wondering if perhaps you have some automations to send emails to {{reporter}} or {{reporter.name}}, and they're now saying things like:

Hi 557058:5aedf933-2312-40bc-b328-0c21314167f0, Please respond. Cheers Atlassian

Instead of:

Hi johns, Please respond. Cheers Atlassian

As that page mentions, one possible "fix" is to change that smart value to {{reporter.displayName}}.

Please let me know if this helps!