Use internal jira users for approvals

[Marcel Wimmer]

Hello,

on some requests we need to change the issue to an approval issue so that internal users like CEO or CTO can approve an request.

What i read in the forum is that approvers are typically customers added to the project, but when i try it with internal users they wont get an e-mail.

Hope some1 can help :)

Greetings

[Els Bassant]

Hi Marcel, 

Can you share a little bit more on how you setup your approvals?
That might help us identify why the internal approvers don't get an email.

[Teja]

Hi @Marcel Wimmer 

Welcome to Atlassian Community!

Approvals are not meant for customer alone and can be used for internal users as well.

please follow the steps to configure approvers in workflow and let me know if you have any questions.

Thanks,

Tejaswini

[Marc Koppelaar]

Hi @Marcel Wimmer 

Approvers are Jira users, as the approval step requires a decision and a transition on a workflow.

To see how to work with approval, see the documentation here

This should guide you through al the steps