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Use Select List field on the form.

oxcarnagemonkeys May 15, 2023

I would like to know if it is possible to use this field Select List (cascading) of JItra in the form.

I would need to use this field or a similar one, but the form doesn't have such a field and won't let me use JIra's.
Does anyone have a solution for this?

Captura de tela 2023-05-15 162341.jpg

Captura de tela 2023-05-15 161659.jpg

2 answers

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2023

Hi Ox,

Are you using the built-in form that comes with the Request Type? Or did you create a separate form using the Proforma form that now comes with JSM? 

oxcarnagemonkeys May 16, 2023

Hi John thank you very much for your reply. I'm using the JSM form. I was testing this new feature.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2023

If you create a Proforma form, you should be able to add what you like. 

1 vote
Steve Long -Evelon-
Rising Star
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May 15, 2023

Hi @oxcarnagemonkeys

I'm assuming by "form" that you're referring to the customer portal within Jira Service Management? In which case, unfortunately this field isn't supported there.

There are however, a multitude of plugins that will support something like this if you have a scroll through the marketplace. ProForma, for example.

Hope that helps - Steve.

oxcarnagemonkeys May 16, 2023

Thank you very much for the reply.
It was really just aesthetics. Is that this type of field would be perfect for my need.

I'm going to run some tests here. Any doubts I post here. Thank you all.

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