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Use SMS to Submit Tickets

MJCorcoran
MJCorcoran September 22, 2023

Is there a way to allow users to text/SMS their requests (versus email or portal) into a Service Management project?

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Marcus Jones
Marcus Jones
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September 22, 2023

There isn't any native capabilities in Jira at this time that would allow you to accept a SMS message and create a ticket from it. You could use a tool like Power Automate which has connectors to various SMS platforms that could trigger off of a message and then use the Jira connector or API to create your ticket. 

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Malina Bičvić
Malina Bičvić
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September 22, 2023

Yes there is a way. There is a marketplace app called Omnichat for Jira Service Management which supports SMS and whatsapp and creates tickets in jsm Projects Good luck

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Marcus Jones
Marcus Jones
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September 22, 2023

Oh nice, I wasn't aware of that. THanks @Malina Bičvić

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