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Use Reporter Email Instead Of Name

When adding variables into the "Customer Notifications" options, is there a way to print the reporters email address?

Currently, it looks like it will only print the name JSD (cloud) picks up.

E.G.

You have been added as a participant to case ${issue.key} "${issue.summary}"
Case raised by: ${issue.reporter.name}

Case Description
${issue.description}

 

"${issue.reporter.name}" will print "John Smith" for example, but we want it to print the email of the reporter j.smith@email.com.

 

Is there a way to do this?

 

Thanks.

1 answer

0 votes
Guilhem Dupuy Community Leader Nov 19, 2020

Hello,

Indeed, you can use the following Smart Value

{{issue.reporter.emailAddress}}

Let me know if it helped or not,

Guilhem 

Hi.

Thank you for the reply.

 

I have used that in a notification but it doesn't seem to pick anything up. It just seems to print "issue.reporter.emailAddress"

 

image.pngimage.png

 

Am I using it wrong? 

I have tried following the syntax of the other variables but I get the below error.

image.png

HI @Guilhem Dupuy .

Do you have any suggestions on my previous comments? I have tried using the smart value in the Customer Notifications template but it just prints in name "issue.reporter.emailAddress" in the email response itself.

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