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When adding variables into the "Customer Notifications" options, is there a way to print the reporters email address?
Currently, it looks like it will only print the name JSD (cloud) picks up.
E.G.
You have been added as a participant to case ${issue.key} "${issue.summary}"
Case raised by: ${issue.reporter.name}
Case Description
${issue.description}
"${issue.reporter.name}" will print "John Smith" for example, but we want it to print the email of the reporter j.smith@email.com.
Is there a way to do this?
Thanks.
Hello,
Indeed, you can use the following Smart Value :
{{issue.reporter.emailAddress}}
Let me know if it helped or not,
Guilhem
Hi.
Thank you for the reply.
I have used that in a notification but it doesn't seem to pick anything up. It just seems to print "issue.reporter.emailAddress"
Am I using it wrong?
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I have tried following the syntax of the other variables but I get the below error.
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HI @Guilhem Dupuy .
Do you have any suggestions on my previous comments? I have tried using the smart value in the Customer Notifications template but it just prints in name "issue.reporter.emailAddress" in the email response itself.
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