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We are using Jira in product management and dev.
We would now like to use Jira in our Customer support with Gmail integration, should we use Jira Service Managemnent?
If you are already using Jira Software, It may be worthwhile using JSM for customer support. You may be able to collaborate with your teams better long term if all of the data is in one place.
Do you have any specific questions about functionality of Jira Service Management? I have consulted on a wide range of Jira Service Management build outs and could potentially provide some insight to inner-team collaboration, features and workflows.