Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Use Jira Core for sales and service desk

Hi,

I created a project for sales team using Jira Service Desk, because I needed the "new request" comming from an email message or directly from our Help Center (which JSD creates automatically).

But I saw that Jira Core already as a template specific for sales teams: https://support.atlassian.com/jira-core-cloud/docs/use-jira-core-for-sales-teams/

Can I have a new issue (customer request) created in this project, even though is a Jira Core project and not a JSD project?

Also, if I change the workflow from the JSD project, it would be almost the same as creating a Jira Core project, right?

Please let me know if I understood right how Jira Core and JSD are different from each other.

Thanks,

Gui.

1 answer

0 votes
Jack Community Leader Oct 14, 2020

so one key difference between Jira Core (and JSW) from JSD is in how the users are licensed. With JSD you can have a couple of agents and then all the other users are customers. So in the case of your Sales team it might be that you would have all the Sales team members be free Customers. If you move the Sales project to a core project then you will need to give licenses to all Sales team members.

Oh, understood! Thanks.

And not only that, but the all costumers would need licensed account as well, am I right? 

Jack Community Leader Oct 14, 2020

in Core there isn't the concept of Customers, only in JSD. All users in Core have licenses for access to the application.

Perfect, thanks a lot.

But what you said about "it might be that you would have all the Sales team members be free Customers". I did not understand that. Sales team member should have access to the application, whould manage issues, etc. Can customers do that as well?

Thanks.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you