I created a project for sales team using Jira Service Desk, because I needed the "new request" comming from an email message or directly from our Help Center (which JSD creates automatically).
But I saw that Jira Core already as a template specific for sales teams: https://support.atlassian.com/jira-core-cloud/docs/use-jira-core-for-sales-teams/
Can I have a new issue (customer request) created in this project, even though is a Jira Core project and not a JSD project?
Also, if I change the workflow from the JSD project, it would be almost the same as creating a Jira Core project, right?
Please let me know if I understood right how Jira Core and JSD are different from each other.
so one key difference between Jira Core (and JSW) from JSD is in how the users are licensed. With JSD you can have a couple of agents and then all the other users are customers. So in the case of your Sales team it might be that you would have all the Sales team members be free Customers. If you move the Sales project to a core project then you will need to give licenses to all Sales team members.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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