Hi,
is there a way to use Assets in Forms (Data Center)? In a cloud test version I had the opinion to add an asset field. But I can't find this opinion in our Data Center verison.
Thank you!
Hey All -
I was able to create a workaround using the ProForma API and automations. This requires hitting the API but I will try to include simple steps so anyone can create it. Follow the steps below and let me know if you have questions.
That should be it!
There are Assets related field types under "Administration --> Issues --> Custom fields --> Add custom field" in the Data Center version of Jira/JSM. For example types "Assets object", "Assets readonly object".
Field Set-Up doc: Set up the Assets objects custom field | Jira Service Management Cloud | Atlassian Support
Configuration of type "Assets object"-customfield doc: Configure the Assets objects custom field | Jira Service Management Cloud | Atlassian Support
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Hi David, thank's for your response! The customer field I've already found. But I don't know how to use the field in Forms.
I cannot find it in the "Linked Jira Fields". Also in the cloud version I had the option to use the assets as a question field (so without a linked jira field). But in Data Center I cannot find this option.
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Eg. for adding the Custom Field of Type "Assets object" the documentation under following link also seems true for the Data Center Version of JSM: Customize the fields of a request type | Jira Service Management Cloud | Atlassian Support
You may also need to configure the field on your "Create Screen" for the corresponding Project und "Issues --> Screens".
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That is unfortunately not yet what I mean :( I try to explain it more detailed:
I mean the Jira ProForma (called Forms). I want to use some forms for our request types. The option to add a asset customer field to a request type I've allready found.
But I want to add the assets to a form in ProForma and then add it to a request type.
In the cloud version I had this option:
I cannot find this option in Data Center and also the link to the customer field is not given.
I hope you understand now what I mean :)
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I also contacted the Atlassian support and they said to me that they have this integration in their backlog ([FORMDC-27] Proper proforma/forms integration with Insight fields - Create and track feature requests for Atlassian products.)
So, thanks for your help and I hope this integration will come soon :-)!
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Does this mean, if an Agent creates a new issue in our Jira Service Management Data Center instance, he would not be able to select e.g. the affected device in the Create Issue form from a field that is fed from JIRA Assets?
If this is not possible, it would be a serious showstopper for us in terms of using JIRA Service management any further.
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Yes, in Data Center you're not able to use Asset fields in forms (https://jira.atlassian.com/browse/FORMDC-27)
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Hi Kaja, thanks for your reply.
Can I ask what you implemented as a workaround/best practice?
Kind regards
Paul
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Hi Paul,
unfortunately, we don't have a workaround and hope that Atlassian will implement the feature :-(. We need it for our portals in JSM and won't be using forms until then.
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Hi Kaja, thanks for confirming. I've also commented on the Issue (FORMDC-27) now. Will have to wait and see...
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Sorry, just another quick detail to confirm:
So in practical terms, if your Agent wants to change data in connection with a specific items in response to an issue, he/she
1. goes to Assets in Jira Serv. Man.,
2. selects the relevant Object Schema,
3. looks for the relevant item and
4. then changes the data in the relevant entry?
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Yes indeed, e.g., changing the Incident status (for the object) from "Running" to "Support requested". Or changing the Owner.
My assumption is that there is no way to create a link in the Issue Ticket to that specific object in Assets.
So the only way to update data about the object is directly in the Schema, right?
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Super, thanks, I've just been reading up on asset custom fields too. The problem is much clearer now.
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