Upload an attachment in a form?

[Angelica Baez]

Hi, 

I am creating a form and I would like to include a field where employees can add attachments. 

I see the field but when i try to fill out the form ( i am not able to add any type of attachment) 

Could you please help me?

Thank you

[Barnali Putatunda]

Hi Angelica,

Firstly let me share how you can add attachment option in JSM form.

If you are using a next-gen project, go to Project settings > Request types > Click on the desired request type and drag and drop the attachment field to "Customer request form" > Save.

If you are using a classic project, go to Project settings > Request types > Click on "Edit fields" for the desired request type > Click on "Request form" tab > Add field > Select the field "Attachment" > Apply.

After that, the field should be visible for customers to add attachments to the tickets.

As you mentioned you can see the field, so I assume you already did the above steps correctly.

If you / user cannot add attachments after that, it could be some issue with your project permission scheme. Please check if the user has Create attachment permission in the project or not.

I hope it helps!

Regards,
Barnali