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I am creating a form and I would like to include a field where employees can add attachments.
I see the field but when i try to fill out the form ( i am not able to add any type of attachment)
Could you please help me?
Firstly let me share how you can add attachment option in JSM form.
If you are using a next-gen project, go to Project settings > Request types > Click on the desired request type and drag and drop the attachment field to "Customer request form" > Save.
If you are using a classic project, go to Project settings > Request types > Click on "Edit fields" for the desired request type > Click on "Request form" tab > Add field > Select the field "Attachment" > Apply.
After that, the field should be visible for customers to add attachments to the tickets.
As you mentioned you can see the field, so I assume you already did the above steps correctly.
If you / user cannot add attachments after that, it could be some issue with your project permission scheme. Please check if the user has Create attachment permission in the project or not.
I hope it helps!