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Updating a Custom Field with the "Assignee" value

I have created a custom text field called "Escalated By" and want to populate it via Automation to be equal to the "Assignee" field when the ticket is transitioned to "Escalated".

What is the syntax to set the "Escalated By" field to the "Assignee" field?


2 answers

1 accepted

2 votes
Answer accepted
Rik de Valk Community Leader Aug 09, 2022

Hi @Robert Levine ,

You could do what @Eugenio Onofre suggests when you create a custom field 'Escalated by' of the type 'User picker'.

But with your current set-up with the Text field, you will have to use the Edit Issue Action and then use a Smart Value to set this text field to:

{{issue.assignee.displayName}}

This value is the type 'text' so that it can be used for your field type.

Have a nice day!

1 vote
Eugenio Onofre Community Leader Aug 09, 2022

Hello @Robert Levine

You can use the action "edit issue" and on the Field to Set, put the "Escalated By" and select the "Copy From", selecting Assignee field.

Something similar to the image below.

Captura de Tela 2022-08-09 às 15.40.00.png

Regards,
Eugenio

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