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I have a project with issue types Change , Problem and Service Request. A automation is required such that
when issue is created with Change OR problem type, the Label should be updated as "Sample-space".
Also, if the type is Problem and (custom field named Services which is multi select check box) the custom field is selected Hardware (single or multiple ) but Hardware should be checked.
Services custom field -- checkbox field (hardware, Software, Network)
The custom field can be checked single or multiple but if hardware is checked then the label should updated with "Peripheral"
In other words
If type = change OR problem , Label should be "sample-space"
If type = problem and Services (field having hardware) then both "sample-space" and "Peripheral" as 2 Labels should be updated.
And in the same automation
If type = "service Request" and Services (field having hardware) then
Component should be "External Request" and Label should be "Peripheral.
The Automation is not working as expected, For problem issuetype when services custom field checkbox selected i need to get both Labels "sample-space" and Peripheral which i am not getting.
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Can you share audit log for rule execution and screenshot of whole rule?
Also please check that for labels field you are adding labels (not setting):
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