Updating Components and Labels

[Naresh]

I have a project with issue types  Change , Problem and Service Request. A automation is required such that

when issue is created with  Change OR problem type, the Label should be updated as "Sample-space".

Also, if the type is Problem and (custom field named Services which is multi select check box) the custom field is selected Hardware (single or multiple ) but Hardware should be checked.

Services custom field -- checkbox field   (hardware, Software, Network)

The custom field can be checked single or multiple but if hardware is checked then the label should updated with "Peripheral"

In other words

If type = change OR problem   , Label should be "sample-space"

If type = problem  and Services (field having hardware) then both "sample-space" and "Peripheral" as  2 Labels should be updated.

And in the same automation 

If type = "service Request"  and Services (field having hardware) then  

Component should be "External Request"  and Label should be "Peripheral.

[Sebastian Krzewiński · Accepted solution]

Hi @Naresh 

What issue you have here? 

Regards,

Seba

[Naresh]

The Automation is not working as expected,  For problem issuetype when services custom field checkbox selected i need to get both Labels "sample-space"  and Peripheral which i am not getting.

[Sebastian Krzewiński]

@Naresh 

Can you share audit log for rule execution and screenshot of whole rule?

Also please check that for labels field you are adding labels (not setting):

[Naresh]

Hi @Sebastian Krzewiński 

Please find the attached Metrix of issuetype, condition and output

[Naresh]

 

[Naresh]

Hi @Sebastian Krzewiński 

audit log

[Naresh]

Automation is Working fine, Thankyou @Sebastian Krzewiński