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Updating Components and Labels

Edited

I have a project with issue types  Change , Problem and Service Request. A automation is required such that

when issue is created with  Change OR problem type, the Label should be updated as "Sample-space".

Also, if the type is Problem and (custom field named Services which is multi select check box) the custom field is selected Hardware (single or multiple ) but Hardware should be checked.

Services custom field -- checkbox field   (hardware, Software, Network)

The custom field can be checked single or multiple but if hardware is checked then the label should updated with "Peripheral"

In other words

If type = change OR problem   , Label should be "sample-space"

If type = problem  and Services (field having hardware) then both "sample-space" and "Peripheral" as  2 Labels should be updated.

 

And in the same automation 

If type = "service Request"  and Services (field having hardware) then  

Component should be "External Request"  and Label should be "Peripheral.Label 1.pnglabel 3.pnglabels co.png

1 answer

1 accepted

1 vote
Answer accepted
Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 09, 2023

Hi @Raghav 

 

What issue you have here? 

 

Regards,

Seba

The Automation is not working as expected,  For problem issuetype when services custom field checkbox selected i need to get both Labels "sample-space"  and Peripheral which i am not getting.

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 09, 2023

@Raghav 

 

Can you share audit log for rule execution and screenshot of whole rule?

Also please check that for labels field you are adding labels (not setting):

Screenshot 2023-05-09 at 10.11.29.png

Hi @Sebastian Krzewiński 

Please find the attached Metrix of issuetype, condition and output

metrix.png

Automation is Working fine, Thankyou @Sebastian Krzewiński 

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