Update reporter field from custom text field

[Robin Stemmers]

Hi All

I need help with my reporter field update.

I have an automation to extract the name and surname from the description field and updated Field X(name.surname@email.com)

This works fine.

Now I would like to update the reporter field with the custom field (name.surname@email.com).

I can see that the automation is successful, but it is not displaying the updated name, instead, it shows as anonymous, even though the username has Customer Portal Access.

I looked at this feed:  https://community.atlassian.com/t5/Jira-questions/Automation-Regex-extract-email-address-from-Issue-Description/qaq-p/1714786

But when I try it, it updates the username to Assist Bot.

Any ideas, how I can fix this?

This is what I have to extract the data:

{{issue.description.match(".*requested for (\S+ \S+).*").replaceAll(" ", ".").toLowerCase}}@domain.com

[Bruna Silva]

Hello @Robin Stemmers,

Thank you for reaching out to Atlassian Community!

To achieve the desired scenario, it's necessary to use a send web request action using this endpoint to retrieve the user's account ID. The following article explains a similar set up that you can refer to while implementing this to your automation rule:

• Retrieve data with Jira REST API in Automation to update issue fields

If you have any other questions regarding this matter, please let us know.

Regards,
Bruna

[Robin Stemmers]

Hi
This didn't help me. 

[Bruna Silva]

Hi Robin,

In order to assist you further, could you please provide us with more details about the challenges you're experiencing with the steps outlined in this document?

[Robin Stemmers]

Hi @Bruna Silva 

I have managed to get this automation to work in a sense that, it runs, and it changes the reporter. 

For example, the reporter is QA Tester, it should change to Robin Testing, but then it changes to Anonymous, instead of Robin.

I have confirmed that Robin Testing is an Active Customer on the Customer Portal.

The automation runs successfully, but the it is not providing the correct name.

[Bruna Silva]

Thank you, @Robin Stemmers!

To ensure we can assist you effectively with this case, I have created a support ticket on your behalf. 

You should have received an email notification confirming this. :)

[Rebekka Heilmann _viadee_]

Hi @Robin Stemmers 

is this a Portal-Only customer or an Atlassian Account (with Customer permission)? 

For Atlassian Accounts I think you need the ID to fill the reporter field. You get the ID per API Call when you have the Email.

[Robin Stemmers]

It could be a combination.

But I am trying to focus on Portal-Only Customers, as this is my biggest challenge.