I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the text (as "email: firstname.lastname@example.org").
My plan is to update the Reporter field to the email address in the text, such that new comments go to the customer instead of the formsparks email address.
Is there a way to search the original email text for the above pattern and create a smart value from it?
Thanks for any help
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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