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Update reporter based on summary


I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the text (as "email:").

My plan is to update the Reporter field to the email address in the text, such that new comments go to the customer instead of the formsparks email address.

Is there a way to search the original email text for the above pattern and create a smart value from it?

Thanks for any help

1 answer

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Answer accepted
Gaurav Community Leader Dec 15, 2021

Hello @Pascal Graf 

Using the 'match()' function of the Jira smart values, you can identify the email address and then store it in a variable which can then be used to be assigned as Reporter. This can be set up using Automation.

Details of the smart values can be found here.

Hi, Gaurav!

This is incredibly helpful! Would you mind further elaborating on the process and how to structure the automation rule to achieve this functionality?


Dan A. 

This is what we need as well! @Gaurav could you please provide elaboration on the actual automation rule for this?

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