Update reporter based on summary

[Pascal Graf]

Hi

I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the text (as "email: person@company.com").

My plan is to update the Reporter field to the email address in the text, such that new comments go to the customer instead of the formsparks email address.

Is there a way to search the original email text for the above pattern and create a smart value from it?

Thanks for any help

[Gaurav · Accepted solution]

Hello @Pascal Graf 

Using the 'match()' function of the Jira smart values, you can identify the email address and then store it in a variable which can then be used to be assigned as Reporter. This can be set up using Automation.

Details of the smart values can be found here.

[Daniyal Anas]

Hi, Gaurav!

This is incredibly helpful! Would you mind further elaborating on the process and how to structure the automation rule to achieve this functionality?

Kindest,

Dan A. 

[Ana Galofre Smith]

This is what we need as well! @Gaurav could you please provide elaboration on the actual automation rule for this?