I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the text (as "email: email@example.com").
My plan is to update the Reporter field to the email address in the text, such that new comments go to the customer instead of the formsparks email address.
Is there a way to search the original email text for the above pattern and create a smart value from it?
Thanks for any help