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Update reporter based on summary


I'm trying to integrate external forms that we receive by email in our JSM. The forms come from a formsparks email address as text and contain the email address of the customer somewhere in the text (as "email:").

My plan is to update the Reporter field to the email address in the text, such that new comments go to the customer instead of the formsparks email address.

Is there a way to search the original email text for the above pattern and create a smart value from it?

Thanks for any help

1 answer

1 accepted

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Answer accepted
Gaurav Community Leader Dec 15, 2021

Hello @Pascal Graf 

Using the 'match()' function of the Jira smart values, you can identify the email address and then store it in a variable which can then be used to be assigned as Reporter. This can be set up using Automation.

Details of the smart values can be found here.

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