Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Update list of "email to" notifications


We are looking to have an email send to our internal team whenever a new issue/request is created. When trying to update the "to" field in the Customer Notification, it only shows 2 options and does not allow us to enter our internal distribution list:


Is it possible to update that list to have internal teams only? If so, where would that be? 


To note, we have multiple clients and we would like this to only happen for this specific client. We looked at changing the Project Setting > Notification > Actions > Edit Notifications, but that would affect all our boards. That being said, after updating it and creating a new ticket, I didn't see any email come through:


If there's a better way to do this, please let me know as well.


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

762 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you