Update Jira linked issues in new automation

[Tanya Murauskaya]

Legacy automation used to have a rule that would allow to automatically update agents about linked issue progress  

Automatically update agents about a linked issue's progress | Jira Service Management Cloud | Atlassian Support

I can't find it in the new automation templates, is there an alternative? How do I set up this rule? 

[Nadhila Savira]

Hi Tanya,

I have an example here that you can follow. The trigger depends on what sort of progress/update on the linked issue you want. In this case, I use "Issue transitioned" trigger, but you can also use "Issue commented" or even "Field value changed" trigger.

The For branch allows you to take action on tickets that did not directly trigger the rule, in this case the linked issues. Without the For branch, the actions would've been taken on the tickets that had the update on it.

Please feel free to try this out so you could see the differences yourself. I'd suggest creating a separate project (not customer-facing) to do such testing.