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Update Incident - This Incident is missing some features

Martyn Harmer
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September 20, 2021

Every now and then users of our JSM instance receive a notification (bottom left of the screen) with the following:

"This incident is missing some features. Update the incident to use the responders field, linked alerts and more."

I have a feeling this could relate to some fields I mandated recently however it doesn't explain why/when this alert occurs.

Thanks for any potential help.

(I did try to search but couldnt find any similar questions)

 

 

 

4 answers

0 votes
Jeret Shuck February 22, 2023

I'm also seeing this across multiple incidents. In one example, it was when a service request issue type was changed to be an incident.

0 votes
Akhil Ojha
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2022

Hello @Martyn Harmer / @andy_mccormack / @ASA Transition Team 

Hope that the below documentation would help in understanding the reason behind the popup.

https://support.atlassian.com/jira-service-management-cloud/docs/add-missing-features-to-an-incident/ 

Ideally, this popup should not appear on any new incident that is created. However, there is an open issue that might cause this popup to appear on incidents that were updated to be Incident requests after the initial creation. We are actively working on fixing it.
https://jira.atlassian.com/browse/JSDCLOUD-10535 

0 votes
ASA Transition Team
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February 9, 2022

Any resolution for this please.

0 votes
andy_mccormack January 26, 2022

We are still getting this message popping up on almost every ticket.  Is there any advice you could provide?

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