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Unsend a comment or delay comment?

ACN Helpdesk April 26, 2024

We are testing Jira Service Desk.

Is it possible to unsend a comment created on a Jira ticket?

Or could we set up a delay in sending the comment?

1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2024

Hi @ACN Helpdesk , when a comment is made in an issue, notifications will be sent out according to how you have comment notification configured. However, while you can delete a comment you cannot "unsend" any notification. I am unsure what you mean by delay a comment. Depending on your exact requirement, you could potentially leverage automation To comment on an issue at a certain time or based on a certain condition or trigger. Maybe if you could explain your use case more completely I could offer further guidance.

ACN Helpdesk May 7, 2024

For example, I want to reply to a question, but I want to make sure it arrives after a certain time like after a set-up has run so they can try it out after this has run.

Would it be possible to delay this comment so it will arrive after a certain time?

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 7, 2024

The only way to do something like this would be associated with using an automation rule where you schedule the rule to run at a given time or if you can establish the appropriate trigger for your "setup has run" then you can add a comment to an issue as an action.

 

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