Unknown fields set during create, they may be unavailable for the project/type.

[Steven LS]

Hi there,

I am having a problem where an automation cannot update the custom field 'Approver Groups'

I am looking up the attribute correctly from Assets (it is a group attribute).

Log action
Log
Looking for group: Platform Dev

Create service request
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
Approver groups (customfield_10080)

The Approver Groups field is on the correct request type, it defaults as a hidden field but it is there.

I have this in the more options, Additional fields;

{
"fields": {
"customfield_10080": [{
"name": "{{lookupObjects.Group}}"
}]
}
}

but I keep getting bounced with this error

Create service request
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
Approver groups (customfield_10080)

I am confused as everything seems to be in place.

What am I missing here.

[Mikael Sandberg · Accepted solution]

In order to edit a field in an automation it has to be available on the screen and cannot be hidden. So make sure that the field is on the screen used by the issue type and that it is not hidden.

[Steven LS]

Thanks for the tip, will take care of that now.