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Unknown error occurred trying to invoke collector

The issues happen with few users when trying to use the issue collector:

  • [18/09/2020 11:21:44] Unknown error occurred trying to invoke collector 'Coverage Product Request' from 'x.x.x.x' by Anonymous.

I have used the instruction on - and checked all the articles available and could not find a solution.

If I give a Jira Service Desk license to the user than it works, which may indicate that is a permission issue, as any user should be able to open a request via Issue collector without requiring an SD license. 

Thanks in advance for the help,

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I got the similar error when I try to invoke issue collector from other application. This is what Atlassian tech suggested:

And the solution is not working. What is next?

Sorry @Benjamin Yu but I still looking for a solution to this.

No solution. The only way to do the similar thing is to:

1. add user to jira 

2. use the direct link on any other website:

This will work on Chrome and Edge browsers.

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