We understand that your team has been working to solve the damage that has been interfering with the platform. Also, we know that you have been sending us messages explaining the efforts that you are making to solve the issues.
The problem is that we don't agree with the contingency solution that you have been promoting. I know that there are millions of users that make use of your services and that your platform is made of diverse tools that makes it a very complete program. Sadly, this has taken us to an issue with the problem we have been talking about. This, because most of our daily intern tools are linked with your platform.
That's why we think that due to the fact that so many days have passed and that we haven't got any solution, there's a lack of respect to us as clients mainly because our problem hasn't been treated as a priority. You say that you already worked in the 45% of the users with issues, but our question is, how much more do we have to wait for having our problem solved too. In this point is where we ask ourselves if we are going to be last in the line. If it's going to be this way, we don't feel this is a platform we want to continue working with.
This said, we have understood that it's time to search another platform to work with due to the lack of respect you have to us as clients. We are going to start reducing the number of services we have been working with you because sadly we have been depending a lot in them and we don't have any guarantees. We understand you have been working in a solution, but we think that the time we have been waiting for an answer is enough.
We expect a soon answer and solution. And if it's possible, and exact date where our specific problem will be solved.
Daniel Felipe Aguirre Osorio
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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