Unable to view all requests in Portal

Brian Mink April 10, 2023

We are seeking a way to enable our end users (not our agents) to see the status of tickets that have been submitted to JSM via any means - (Slack, Portal, email) by other users. Our end users have expressed a desire to be able to review tickets that others on their team have submitted, for example. We have tried to go in via the Portal and select Requests -> All, but, receive an error "We couldn't find any requests." I don't see any way to modify the filter that is being used to populate the portal view. Any guidance would be appreciated.

1 answer

1 vote
Charly [DEISER]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 11, 2023

Hi Brian,

I believe you need to add organizations in order to be able to share the tickets, please take a look here: Group customers into organizations | Jira Service Management Cloud | Atlassian Support

Hope this helps!

Regards.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events