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Unable to view all requests in Portal

Brian Mink
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April 10, 2023

We are seeking a way to enable our end users (not our agents) to see the status of tickets that have been submitted to JSM via any means - (Slack, Portal, email) by other users. Our end users have expressed a desire to be able to review tickets that others on their team have submitted, for example. We have tried to go in via the Portal and select Requests -> All, but, receive an error "We couldn't find any requests." I don't see any way to modify the filter that is being used to populate the portal view. Any guidance would be appreciated.

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Charly [DEISER]
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April 11, 2023

Hi Brian,

I believe you need to add organizations in order to be able to share the tickets, please take a look here: Group customers into organizations | Jira Service Management Cloud | Atlassian Support

Hope this helps!

Regards.

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