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Unable to verify DNS

Kinka Family IT
Kinka Family IT Sep 21, 2023

Hi

I am unable to verify the DNS record to add a custom domain

DNs Record.pngScreenshot 2023-09-21 160254.png

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Jehan Bhathena
Jehan Bhathena
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Sep 22, 2023

Hi @Kinka Family IT ,

The DNS seems to have failed in the verification stage, would recommend starting from scratch and adding all values in your DNS provider again.

As per https://support.atlassian.com/organization-administration/docs/copy-and-add-dns-records-to-your-domain-provider/,  if you hover over the X mark you should get a more precise error, please can u share that too.

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Kinka Family IT
Kinka Family IT Sep 25, 2023

Tried re-adding, still same issue

 

DNs Record.pngScreenshot 2023-09-25 105011.pngScreenshot 2023-09-25 160254.png

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Kinka Family IT
Kinka Family IT Sep 25, 2023

Also

This is a second account using the same domain, I am able to verify the DNS records using a different atlassian account but not this one

This screenshot is for the other accountScreenshot 2023-09-25 110155 - other account.png

Thank you for your help

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