I need your help
Today I upgraded 8.14 to 8.15 and switched to HTTPS
but I can no longer see the files I added.
when I want to see image files errors is ;
"Ouch! We can't load the image.
when I want to see office document, pdf, etc files errors are;
I see this if the files were removed from my file system and I try and access them. When you upgraded, how did you do it? Does everything else appear to be working fine? Is it all attachments, or just select ones?
After uploading files, I cannot access them again. It is the same if I created ticket on the portal and application. I made the upgrade by downloading the new package. The interesting thing is that the place where the file is located appears as secure / attachment in the url, but I couldn't find such a folder
@Ali Aydın, that's not how the attachments are packaged on the backend. They are located in the directory <jira-home> /data/attachments. Are you saying that you've tried to upload new attachments and after you upload a new attachment you can't access it?
I don't see any bugs logged with Atlassian indicating that this is an issue. You've either found a critical bug, or something went wrong with the upgrade itself.
If you can upload, but not download, can you validate that the files are actually making it into the expected file location?
You can use this guide to figure out where the attachments should be.
Also, did you perform a test upgrade? If so, did you see these issues there as well?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events