Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to send email to approvers

Hi, 

I want to understand if there's a way to send an email automatically to approver/s immediately after assigning approver/s. 

Basically we want to send out some information to the approver which will enable approve / reject decision.

How can we do it using automation? I am trying to use the trigger "issue assigned to a user" and the action "send email" with "pending approvers" in "TO" field. But it is not working. 

Any thoughts on how to solve this? 

1 answer

0 votes

Hello @Mayank Mangal,

Welcome to the Atlassian Community!

I saw that one of your teammates created a ticket with our support regarding the same issue and this is related to a bug.

This bug only affected team-managed (former next-gen projects).

As suggested on the ticket, in case your colleague didn’t mention, if you decide to use a company-managed project, you can use the smart values below:

{{#customfield_XXXX.emailAddress}}{{.}}, {{/}}

{{customfield_XXXX.emailAddress}}

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

676 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you