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Unable to install ProForma?

Charlie Misonne Community Leader Dec 02, 2021

Hi Community!

Today I wanted to install ProForma on a JSM Cloud instance.

I know Thinktilt has been acquired by Atlassian and I noticed the "Please note: the cloud version of this app will be discontinued on October 28, 2021." banner on the Marketplace.

I do see app being listed on "find new apps" but when opening it it loads endlessly.

2021-12-02 13_42_54-Find new apps - Jira.png


On the Jira Cloud roadmap there is no status next to the Q4 label like other features have:

2021-12-02 13_45_18-Cloud Roadmap _ Atlassian.png

Anyone knows what's going on here? Is it impossible to install ProForma on a Cloud instance until Atlassian incorporates this in Jira?

3 answers

1 accepted

4 votes
Answer accepted
Jack Brickey Community Leader Dec 02, 2021

you can no longer install on Cloud. Proforma is coming to cloud built in. I’m not sure of the timeline but understand very soon. Please see this reference - 

Charlie Misonne Community Leader Dec 05, 2021

Thanks for confirming Jack.

Quite annoying that this app has been removed from the Marketplace for more than a month already.

I wanted to prepare a customer demo for Proforma, they will have to wait :-)

0 votes

@Charlie Misonne 

Forms (aka ProForma) will be rolling out for Free to all Cloud instances. 



Forms: Get the information you need, when you need it


Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

0 votes

Hi @Charlie Misonne 

Until that time you can try the third-party app Forms for Jira (developed by my SaaSJet team). Using this add-on you can create and add forms to issues from Jira Cloud.  Is that what you need?


Charlie Misonne Community Leader Dec 22, 2021

Hi Zoryana,

Thanks for your suggestion. I'm already used to ProForma so I think I'll just wait for it to be released on our Cloud instance.

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