Unable to delete an organization

[Galym Ka]

Good day, All

I need your kind help with an issue I'm facing I wanted to delete an organization, but the delete button is grey and not active.

I followed these instructions:

1. Delete your organization | Atlassian Support

However, the button remains grey and inactive.

Then I followed other instructions regarding:

2. Remove domains and products from your organization | Atlassian Support

As I did not have any domains, there was nothing to delete.

However, I have a couple of products with the following message:

"Product offline This Jira Service Management is currently unavailable. Contact us at support.atlassian.com for help."

I pressed many buttons next to each product, but I was unable to find any delete buttons.

Additionally, before proceeding to delete the organization, I canceled all my subscriptions. However, it was kind of weird to me, because, before and now, I am still using a free account. Also, after canceling subscriptions, when I pressed on the product it shows this message:

"

Product has been deactivated

Your Atlassian Cloud product subscription has been deactivated due to cancellation, and the data will be permanently deleted soon.
Please contact us if you need assistance.

"  

I am not clear with all that is happening in my case as I am new to this. 

Could you please help me resolve this issue, if you have ever encountered a similar case before?

Looking forward to your reply.

[Aaron Pavez _ServiceRocket_]

Hi @Galym Ka 

You need to wait some time to delete the organization. It isn't an immediate action.

How long will it take?

Removing products from your organization can take several weeks. To reduce the risk of accidental data loss, products aren’t fully deactivated until 15 days after the date the cancellation takes effect. This is usually the renewal date for monthly subscriptions or the date communicated to you by our team for annual subscriptions.

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Once you have gone past the 15 days, you should be able to delete it.

If not, reach out to Atlassian support.

Regards

[Galym Ka]

@Aaron Pavez _ServiceRocket_ 

Thank you very much for your prompt reply, really appreciate it.

I will wait then for 15 days!