Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,101
Community Members
 
Community Events
165
Community Groups

Unable to connect custom email account

I'm trying to connect a custom google account to jira service management but it fails with a 403 Forbidden GET. 

  • In gmail it says that jira is connected to this email address.
  • From Jira->Settings->Products->JIRA SERVICE MANAGEMENT->Email requests abn testing the email returns
    • No problems found with email settings configuration.
      Successfully connected to the specified email server.

If I refresh the page the following note appears:

Retrying in 20 minutes - Email pulling has failed 6 times consecutively (Reason: com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden GET https://gmail.googleapis.com/gmail/v1/users/xxxxxxxxxxxxx/messages?maxResults=...

I tried setting this email up several times but with no luck. Any ideas on how to resolve this?

 

1 answer

Hi @Jesper Martinsson - I stumbled on your issue just now as I was having the same problem. I think I just figured it out for me.

Disconnect your Google Account in Jira->Settings->Products->JIRA SERVICE MANAGEMENT->Email requests and then reconnect using the Google button (likely as you did before). Be careful on the screen that allows to enable the different scopes, there was one scope (Read and Compose Email) that was not checked by default.

Selecting that and then continuing worked and I now see Success in the logs.

@Tracy Smith THANK YOU SO MUCH. I was banging my head against the wall on why this was broken. 

@Kevin Dimond - That's awesome. Glad this helped.

Like Kevin Dimond likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

484 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you