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Unable to add agents

Hi,

This is a next gen project.

In the project settings > internal access > i have tried to add agents but they do not appear.

When i add an agent the message appears which states it will take some time for the agent to appear, however, after 24 hours the agent has still not been added.

I have tried with several different email addresses but nothing seems to be working.

Please can you assist,

Muj.

2 answers

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Answer accepted

Hi @Muj Mumtaz

Usually the addition is instantaneous and you shouldn't be facing any issue. Can you please check the Agent max licence is not exceeded?

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@Muj Mumtaz , this does not sound correct. Are you still experiencing? Can you share details/screenshots?

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Unable to add agents