Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to add agents


This is a next gen project.

In the project settings > internal access > i have tried to add agents but they do not appear. 

When i add an agent the message appears which states it will take some time for the agent to appear, however, after 24 hours the agent has still not been added. 


I have tried with several different email addresses but nothing seems to be working. 


Please can you assist,


2 answers

1 accepted

0 votes
Answer accepted
Ajay Solutions Partner Jan 22, 2021

Hi @Muj Mumtaz 

Usually the addition is instantaneous and you shouldn't be facing any issue. Can you please check the Agent max licence is not exceeded?

0 votes
Jack Community Leader Jan 22, 2021

@Muj Mumtaz , this does not sound correct. Are you still experiencing? Can you share details/screenshots?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you