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Unable to add agents

Hi, 

This is a next gen project.

In the project settings > internal access > i have tried to add agents but they do not appear. 

When i add an agent the message appears which states it will take some time for the agent to appear, however, after 24 hours the agent has still not been added. 

 

I have tried with several different email addresses but nothing seems to be working. 

 

Please can you assist,

Muj.

2 answers

1 accepted

0 votes
Answer accepted
Ajay Solutions Partner Jan 22, 2021

Hi @Muj Mumtaz 

Usually the addition is instantaneous and you shouldn't be facing any issue. Can you please check the Agent max licence is not exceeded?

0 votes
Jack Community Leader Jan 22, 2021

@Muj Mumtaz , this does not sound correct. Are you still experiencing? Can you share details/screenshots?

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