Unable to access trial

[Naomi Cook]

I am trying to trial Jira Service Management (already have Jira Software) and when I click on Start Standard trial I get the following error message:

We were unable to load this page for you
You might not be signed into the correct account.

URL: https://focusonsound.atlassian.net/jira/your-work

How can I set up the trial to see if it is right for my team?

Thanks.

[Leah Morrell · Accepted solution]

I had the same issue when attempting to trial JIra Software after a coworker had set up Jira Work Management. 

Root cause: I had site admin privileges but was not set up as the billing admin for my org. 

Resolution: The Atlassian support Billing and Licensing team added my account to the billing admin list for the org, and the issue resolved immediately. 

Hope this helps.

[Naomi Cook]

It does, thank you :)

[Joseph Chung Yin]

@Naomi Cook -

Welcome to the community.  The best recommendation is for you to contact Atlassian Support (https://support.atlassian.com) directly for further support on unable to access your trial for JSM.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Naomi Cook]

Thanks @Joseph Chung Yin 

I seem to just end up going round in circles on these pages. Either directed to the Community to Documentation. How do I get hold of someone who can help me set up a trial?

[Joseph Chung Yin]

@Naomi Cook -

That will be Atlassian Support as I mentioned previously.

Best, Joseph