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Unable to Publish Update to Rule

I'm running into an issue where I can no longer publish updates to an automation rule.

- I'm the admin/owner in Jira

- Rule active and working

- Rule generates a 17 sub-tasks in the same project, 1 sub-task in a different project

- Change is setting the assignment of one of the sub-tasks to a different user (doesn't matter who, including myself).

- Tried doing simple changes like renaming the rule.

- When I change the name of the Rule in Rule Details and hit "save' nothing happens.

- If I made the sub-task user edit and hit "Save" it takes me to the "publish" option but hitting publish doesn't do anything.

- Workaround: Copy the Automation Rule as-is and it works perfectly. Clearly a bug since a copied version works instantly, I can go back and change any field and continue to republish.

1 answer

0 votes
Fabian Lim Community Leader Aug 03, 2022

Hi @Dustin Alcock

I recommend you open a ticket with support just in case, so that they can find the root cause through logs.

Regards 

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