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Unable to Access IT Service Management Template

Amarendra Kolukula
Amarendra Kolukula
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August 2, 2024

I am unable to click on "Use Template" button (as it is greyed out) for 

IT service management template. How do I get access to this module/template

 

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Trudy Claspill
Trudy Claspill
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August 2, 2024

Hello @Amarendra Kolukula 

Welcome to the Atlassian community.

That project template is part of the Jira Service Management product.

Have you subscribed to that product? That is a separate product subscription from the Jira product.

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Joseph Chung Yin
Joseph Chung Yin
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August 2, 2024

@Amarendra Kolukula -

Welcome to the community.  I agreed with what @Trudy Claspill stated - Are you subscripted to the JSM product in your site?  The templates are for JSM product and not for Jira Software product.

Best, Joseph Chung Yin

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Samuel Gatica _ServiceRocket_
Samuel Gatica _ServiceRocket_
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August 2, 2024

Hi @Amarendra Kolukula 

Welcome to the community!

Do you have Jira administrator permission on that instance?

Could you please provide a screenshot that illustrates the issue?

 

Best regards

Sam

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Amarendra Kolukula
Amarendra Kolukula
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August 6, 2024

Jira.PNG

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Samuel Gatica _ServiceRocket_
Samuel Gatica _ServiceRocket_
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August 6, 2024

Hi @Amarendra Kolukula 

This is exactly what @Trudy Claspill  and @Joseph Chung Yin  mentioned.

The project template in question is designed specifically for the Jira Service Management product. Please note that these templates are intended for use with Jira Service Management and are not applicable to the Jira Software product.

 

Best regards

Sam

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