Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Unable to Access IT Service Management Template

Amarendra Kolukula
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 2, 2024

I am unable to click on "Use Template" button (as it is greyed out) for 

IT service management template. How do I get access to this module/template

 

3 answers

2 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2024

Hello @Amarendra Kolukula 

Welcome to the Atlassian community.

That project template is part of the Jira Service Management product.

Have you subscribed to that product? That is a separate product subscription from the Jira product.

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2024

@Amarendra Kolukula -

Welcome to the community.  I agreed with what @Trudy Claspill stated - Are you subscripted to the JSM product in your site?  The templates are for JSM product and not for Jira Software product.

Best, Joseph Chung Yin

1 vote
Samuel Gatica _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2024

Hi @Amarendra Kolukula 

Welcome to the community!

Do you have Jira administrator permission on that instance?

Could you please provide a screenshot that illustrates the issue?

 

Best regards

Sam

Amarendra Kolukula
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 6, 2024

Jira.PNG

Samuel Gatica _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 6, 2024

Hi @Amarendra Kolukula 

This is exactly what @Trudy Claspill  and @Joseph Chung Yin  mentioned.

The project template in question is designed specifically for the Jira Service Management product. Please note that these templates are intended for use with Jira Service Management and are not applicable to the Jira Software product.

 

Best regards

Sam

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events