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URGENT/Critical Insight deleting values

Nicolás Figueroa
Nicolás Figueroa July 15, 2022

Hello,

We are having a very critical situation, where a Admin deleted a Object in Insight and as a very strange situation every value is has been deleting for no reason, like an automation deleting every value of every ticket.

There is no explanation and I dont know exactly how to stop it.

Any suggerstion?

JSM - DATACENTER.

will update

 

 

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Nicolás Figueroa
Nicolás Figueroa July 20, 2022

At the moment we dont know what happend, but we could stop it disabling Insight.

I will create a support ticket to atlassian to figure out what could made start that process or bug.

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Paloma Fondon Araujo
Paloma Fondon Araujo
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July 16, 2022

Hi @Nicolás Figueroa 

Is it possible that instead of deleting a specific object, it is the Object type that has been deleted and therefore, each of the field values has also been deleted?

Do you have any automation that performs some action after deleting an object?

Regards.

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