Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Two Separate Service Desks

We have a current Service Desk project that is linked to a mail address that our customers can mail us on to get support on various IT related topics. We want to have a second service desk that is related to training but is completely separate from the IT Service Desk.

Is it possible to set up a separate Service Desk that has it's own email address and portal? We want to the tickets to go directly to the relevant service desk and not have one of the desks first catch the ticket and then transfer it to the other desk.

1 answer

1 accepted

3 votes
Answer accepted
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 16, 2021

Hey @Scott and welcome to the community!

That's perfectly possible with Jira Service Management. Each Service Desk/Service Management project that you create has it's own project/portal tile on the help center.

A common use case here is indeed things like HR/Facilities/IT all having it's own project with their own Portal (but all portals are accessible from the main help center) and of course a different email address.

Thank you @Dirk Ronsmans 

appreciate the quick feedback.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events