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Two Issues Created when Email sent to Two Projects

David Welsh March 7, 2024

We often have users sending emails to multiple Projects when they are unsure which project can help. Both projects have an Issue created but there is no way to tell from the Issue, that the same emailed Issue exists in another Project. Is there some way to link these so that it obvious to the person working on the ticket, that it exists in another Project as well?

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Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

This could be done with automation, for example if the email is sent to Project A and Project B then both emails would be added as request participants. You could then have an automation that does a lookup issue and search on the summary to see it if returns more than one issue. If that is the case then just create a link between the triggering issue and the other ones that the lookup issue found.

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

Here is an example of an automation that I had that linked issue that had the same ID in the description and then closed the triggering issue

Screenshot 2024-03-07 at 2.09.15 PM.png

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