Here are a few things that you can do -
1) In automation rules action (EDIT issue action), you need to uncheck the send notification checkbox.
This action is the most used action in automation rule configuration. By default it is always enable. This should also reduce the notifications.
2) You can also change the rule actor to User who triggered the event. This will eliminate the notification to the person who triggered the event. By default in Jira/JSM, user account profile is set to not notifying him/herself with changes performed by him/herself.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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