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Trying to understand what parts of JiraSM (Cloud) connect to this IBM validated app. Any pointers?

I am trying to use this app (IBM Security App Exchange - Atlassian Jira Functions for SOAR (ibmcloud.com)) to connect Jira Service Management (Cloud) to IBM Security QRadar SOAR (formerly known as Resilient).

I am aware that this app connects to the SOAR via the app host, but have no idea how it will connect to Jira Service Management (Cloud). I have also attached the link to documentation for the app here:  https://exchange.xforce.ibmcloud.com/api/hub/extensionsNew/4eee9f62f5ba715e3b16d750b9f46c0e/fn_jira-v2.0.0.pdf

I am trying to figure out what components of Jira Service Management (Cloud) this app would connect to - Any comments on this would be greatly appreciated. 

1 answer

2 votes

I think the starting point here is that most of us don't know that software.

What is it for?  What would you expect it to be trying to do with a Service Desk system?  Is it trying to extract reports from the service desk?  Raising service desk requests?  Is it acting as a customer or a service desk Agent?

We are trying to integrate a SOAR solution with Jira Service Management. The ideas is to generate tickets on Jira based on alerts from IBM Security SOAR.

That is what we are trying to do. Hope that helps.

I am trying to find out what specific components of Jira Service Management (Cloud) the API would connect to - so I suppose a generic answer about how a random API would connect to Jira Service Management (Cloud) would be alright as well.

We can't tell you, we don't know what the software is trying to do.

You do say "generate requests" though, so the answer for that is simple - it will be connecting to the request interface to create a request.

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