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Trying to understand how a customer and contact in Atlas CRM can be synched back to Jira Svc Pjct

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April 5, 2023

I understand that creating a user in Jira service manager synchs to Atlas CRM.  I would also like to add a customer in Atlas CRM and have them available as a user in Jira service project.

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Joseph Chung Yin
Community Leader
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April 5, 2023

@nick.hernandez -

Welcome to the community.  Although I have no in-depth knowledge of Atlas CRM product, I would recommend you to contact Atlas CRM vendor to identify more integration support between it with Atlassian products (i.e. JSM).

Ideally, you can just use JSM to support your CRM usage.  However, it will be up to your organization on why using both Atlas CRM and JSM at the same time.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Dilara Erecek _Avisi Apps_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 14, 2024

Hi Nick!

I hope you've managed to resolve your issue, but if not, we're here to help. If you're still having trouble syncing a customer from Atlas CRM to Jira Service Project, please reach out to our support team. We'd be happy to assist you and find a solution together.

Our support link for Atlas CRM:

Dilara Erecek / Avisi Apps


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