I understand that creating a user in Jira service manager synchs to Atlas CRM. I would also like to add a customer in Atlas CRM and have them available as a user in Jira service project.
Welcome to the community. Although I have no in-depth knowledge of Atlas CRM product, I would recommend you to contact Atlas CRM vendor to identify more integration support between it with Atlassian products (i.e. JSM).
https://marketplace.atlassian.com/search?query=atlas%20crm%20avisi
Ideally, you can just use JSM to support your CRM usage. However, it will be up to your organization on why using both Atlas CRM and JSM at the same time.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Hi Nick!
I hope you've managed to resolve your issue, but if not, we're here to help. If you're still having trouble syncing a customer from Atlas CRM to Jira Service Project, please reach out to our support team. We'd be happy to assist you and find a solution together.
Our support link for Atlas CRM: https://avisi-support.atlassian.net/servicedesk/customer/portal/10
Dilara Erecek / Avisi Apps
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