We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect...
This message comes up over and over and over again forever, with about a 10-30 second
"You're back online" window.
Can not produce any documents with this constant looping...
Same problem here. Not even intermittent, but rather a constant one. Internet connection is stable, and bandwidth sufficient. I followed bug resolution pages (like https://jira.atlassian.com/browse/CONFCLOUD-70197) in order to understand the root cause and eventual remediation, but didn't find it either useful or applicable for my case.
Same problem here since last week (intermittently). Today, it's been every few seconds, i.e., I can only type a few letters at a time and it freezes. My network connection is fine, and I am freely using Outlook, MS Teams, and the web. So, it is definitely *not* an issue with my network.
Anyone from Atlassian looking at this?
Try to wait it out.
This just happened to me after doing a heap of edits. Got the "We've lost connection to you..." message.
I confirmed I had not lost internet. I let it sit for at least 5 minutes(!) and then it did resume and permit me to Publish. (whew) It did balk at first and state that it was having trouble publishing and that it would continue to try while allowing me to continue editing. Instead, I checked the document from another browser tab, and I could confirm that my updates were saved.
My document does have one big table in it, but no images or embedded docs.
Thanks Ridvan, but that Jira issue is different. It is talking about slow response when editing. The issue being reported here is that it totally freezes, and ignores anything you type. If you are not watching the screen as you type, you lose everything you have typed, until it reconnects.
That Jira issue makes no reference to the error message we are reporting here.
So, this is not about slow response; it is about the editor losing its connection to the server, and freezing out the user completely.
It's both for slow response and total freeze. This happens to our pages which contains a lot of tables (as per our observation).
In the above ticket description it says "keyboard typing performance and frozen pages." so they are most likely related.
There are 6 more tickets inside the JIRA ticket that I posted above you can read more about them.
There are also status updates written there such as:
Status Update 29 September 2020
There's no outright solution at the moment and the least we could do is to keep reporting.
@Lars Olof Lundh what do you have on your page content?
My team only encounters this error message when we try to edit a page with a large number of tables inside.
Mostly formulas and pictures.
My company had their network security provider change some firewall options. I am fairly sure Atlassian was being affected by a security rule or similar.
We have not been struggling with the issue since.
I will ask for details, to make sure it really was that.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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