The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We have various projects all within the company. I have admin access to everything. For one of our company-managed Service projects, I created an automation rule to clone an issue from the service project to a company-managed software project when a certain label is added to the issue. This works fine.
I recently tried to copy the rule and have it clone an issue into a different, team-managed software project and it doesn't work. I added myself as admin within the second software project, so that shouldn't be a problem. Here's a screenshot of the error I get. Any idea why it works in the first project but not the second?
The automation log indicates that the automation stopped at one of the imposed IF conditions.
I would recommend that you review that all automation conditions equally meet the Team Managed project as well as the Company Managed.
If you still experience issues, please share the automation framework here so we can evaluate and replicate the behavior.
Right. It failed the If block, so it moved onto the Else block, which it passed. You can see this where it says "Else block executed." Since it passed the last condition, I'm not sure why the rule didn't execute.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Here's the framework.
1. Trigger
2. 1st condition
2. 2nd condition
3. Action following 2nd condition (The destination project doesn't have Feature Request as an issue type so this is to convert the clone to a task.)
4. Else Block
5. Action following Else block
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hmmm. So I just changed the second action to change the issue type to a Task. While both projects have Bug as a type, for some reason it didn't want to create a clone of that type. Now that it changes the issue type to Task for the clone, it had no problem making the clone. This works fine for me, but I'm still curious why, if both projects have Bug as an issue type, would it not clone the issue due to issue type?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.